Support

Questions, bugs or feedback about one of our apps? We’d like to hear from you.

Email hello@acceptallcookies.be. It helps if you mention the app, your iPhone model and your iOS version, and add a screenshot if something looks wrong. We’re a small studio and aim to reply within a few working days.

Payments, subscriptions and refunds are handled by Apple. The answers below explain how.

How do I restore my purchases?

Open the app and tap Restore Purchases, usually found in the app’s settings or on the screen where you buy. Make sure your iPhone is signed in with the same Apple Account you used to buy. Purchases belong to your Apple Account, not to your device, so you can restore them on any iPhone signed in with that account. You don’t need an account with us.

How do I cancel a subscription?

On your iPhone, open Settings, tap your name, tap Subscriptions, choose the subscription and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep access until the end of the period you’ve already paid for.

Deleting the app does not cancel the subscription. See also Apple’s guide to cancelling a subscription.

How do I delete my data?

Your data is stored only on your device. We don’t have a copy. To delete it, either:

• use the delete option inside the app, if it has one; or
• delete the app: touch and hold its icon, tap Remove App, then Delete App.

Copies can remain in your iCloud or computer backups until those backups are replaced or deleted. If you’ve emailed us and want us to delete those emails, just ask.

How do I get a refund?

Apple processes all payments, so refunds go through Apple, not through us. Go to reportaproblem.apple.com, sign in with your Apple Account, choose Request a refund and follow the steps. Apple decides on refund requests. See also Apple’s guide to requesting a refund.